Bobook Store Care

Terms of Service: Bobook Store Care

Last updated: 6 October 2026

These terms apply when you subscribe to Bobook Store Care. Please read them before you pay. By subscribing you agree to them.

1. Who we are

Bobook Store Care is a service by Bobook Limited, a company registered in Ireland (CRO 785764), Venture Hub, 136 Capel Street, Dublin 1, D01 T2C9, Ireland ("we", "us"). Contact: info@bobook.club.

2. Who can buy (this test period)

  • Bobook Store Care is for businesses that run a Shopify store. By subscribing you confirm you are buying for your business.
  • During this test period it is available only to merchants established outside the EU (for example the US, UK, Canada or Australia). EU merchants may join a waitlist until Irish VAT registration allows reverse-charge invoicing.
  • If a business established in the EU subscribes, we refund the payment in full before any work starts and offer the waitlist.

3. The service

Bobook Store Care is a monthly done-for-you upkeep service for your Shopify store. Each month it includes:

  • Product pages: descriptions and SEO title/meta for existing products, up to 20 products per month.
  • Collection pages: intro copy, meta and a sort/filter sanity check, up to 5 collections per month.
  • Broken-listing fixes: missing images/alt text, broken links, out-of-stock products still promoted, variant/price typos, for the issues found in the monthly check, within the plan's monthly time budget.
  • Google Merchant Center health: a monthly check of the Diagnostics tab; we fix product-data issues we can fix from the Shopify side and flag the rest.
  • A monthly "what changed" report.

We work only through the access you grant. A person on our team reviews every change before it goes live on your store. We may use AI tools to draft copy and run checks.

4. What's not included

  • Theme code changes, custom apps, app development, store migrations, speed sprints, paid ads management, email marketing and bookkeeping. These are out of scope unless we quote for them separately.
  • We don't change your prices, theme code or apps unless you ask.
  • Merchant Center account suspensions, misrepresentation flags, policy reviews, appeals and anything that needs business verification: these need the account owner. We flag and advise; we don't appeal on your behalf.
  • Guaranteed rankings, traffic or revenue. We promise deliverables, not outcomes.

5. Price and billing

  • The price is USD $99 for the first month (a one-time $100 discount on the first invoice, code CARE99), then USD $199 per month. No setup fee, no contract.
  • Payments are taken by Stripe, billed monthly in advance. Your subscription renews automatically each month until you cancel.
  • Invoices are issued by Bobook Limited. Taxes are as stated on the invoice (currently "VAT not applicable – customer established outside the EU").
  • If a payment fails, Stripe retries it automatically. While a payment is unpaid, we pause work on your store. Work resumes once the payment succeeds. If the payment is still unpaid after Stripe's automatic retries end, your subscription is cancelled.
  • Card details are handled by Stripe. We don't see or store your full card number.

6. Cancelling

  • Cancel any time before the next charge through the customer billing portal (also linked in your receipt email), by replying to any email from us, or by emailing info@bobook.club.
  • Cancellation takes effect at the end of the month you have already paid for. You won't be charged again. We finish the current month's work, send the final report, and remove our collaborator access and any Merchant Center user the same day the plan ends.
  • There's no partial-month refund once a month has started, except under the guarantee in section 7.

7. Guarantee (simple and fair)

  1. Cancel any time before the next charge. Cancel from the Stripe billing portal or by replying to any email. You won't be charged again. There's no partial-month refund once a month has started, except under point 2.
  2. First-month guarantee. If you're not happy with the first month's work, tell us within 14 days of your first "what changed" report and we refund the $99 in full. No questions beyond "what didn't work for you?", which we ask only to learn from it.
  3. What we guarantee is the work, not outcomes. The monthly scope in section 3 and the monthly report. We don't guarantee rankings, traffic or sales.
  4. If we miss our own scope (e.g. no report sent for a month), that month is refunded on request.
  5. Access is removed the same day the plan ends.

8. Your responsibilities

  • Access. You grant collaborator access through your Shopify admin (and Merchant Center user access if you use it). You never share passwords. You can revoke access at any time; that ends our ability to deliver.
  • Approvals. In month 1, copy changes are sent for your approval before publishing unless you agree otherwise in writing. From month 2 you can switch to "publish and report", or keep approving every change.
  • Accurate information. Tell us what we must not touch (for example prices, certain products or legal text), and check that the product facts in your store are correct. We write from your existing store data and won't add product claims that aren't in it.
  • Your store. You remain responsible for your store, your products, your own policies and your accounts with Shopify, Google and other providers.

9. No guarantee of sales or rankings

We promise the work described in section 3, done every month. We don't promise rankings, traffic or sales. Search engines, Google Merchant Center and Shopify make their own decisions, which we don't control.

10. Limitation of liability

  • Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud.
  • We are not liable for indirect or consequential loss, or for loss of profits, sales, revenue, business, goodwill or data.
  • We are not liable for actions or decisions of Shopify, Google or other third parties, or for changes you make or ask us to make after we've flagged a concern.
  • Subject to the first point, our total liability to you in connection with Bobook Store Care is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

11. Privacy

How we handle personal data is explained in our Privacy Notice.

12. Not Shopify

Bobook Store Care is an independent service and is not affiliated with or endorsed by Shopify Inc. Shopify is a trademark of Shopify Inc.

13. Changes to these terms

We may update these terms. The "Last updated" date above shows the current version. If a change affects your existing subscription, we'll email you before it applies to your next billing month.

14. Law and courts

These terms are governed by the laws of Ireland. The courts of Ireland have jurisdiction, without limiting any mandatory protections that apply to you where you are based.

15. Contact

Bobook Limited, Venture Hub, 136 Capel Street, Dublin 1, D01 T2C9, Ireland · CRO 785764 · info@bobook.club